:: No hidden charges. :: No VAT to be added.
:: No fix: No fee!
| Remote Assistance [by phone or by remote assistance connection] | |
| Up to half an hour | £15 |
| Up to one hour | £30 |
| Up to one and a half hours | £40 |
| We do not normally use remote assistance for longer periods. | |
| Offsite Repairs [you come to us] | |
| Virus / Spyware / Adware Removal [includes updating your Security] *Some infections can be removed simply, even while you wait and have a cup of tea! Others can take longer. A worse case scenario may require a full system reinstallation [see below] | *from £30 |
| Full Windows reinstallation, inc: System drivers, all critical updates, Internet security, plus a few extras installed for you | £60 |
| With above Windows reinstallation service: Data backup & restore | from £30 |
| Memory [RAM] upgrades [while you wait] | £15 + parts |
| Most other parts replacements/upgrades | £30 + parts |
| Hard disk & motherboard replacements | ring for quote |
| Laptop screens replaced [All inc.] Reclaimed screens are sometimes available [*Both new and used come with 12 month guarantee] | New: from £130 Used: from £90 |
| Return / reinstallation service *[charged as per onsite services but 1st hour is usually discounted] | *see note left |
| The above is a list of commonly required services, for anything else please just ask for a quote. | |
| Onsite Services [we come to you] | |
| All onsite services are charged at a fixed hourly rate as follows: Below is an estimate of typical times required to efficiently complete common onsite jobs... | any onsite job up to 1 hr: £45 any additional time: £20 p.h. |
| Wireless router set-up & Internet connection problems resolved | 1hr: £45 |
| PC tune-up [for slow PCs] - Virus removal - PC check-up [inc, security updates etc.] - Errors/minor problems resolved | 1-2hrs: £45-£65 |
| *New PC/Laptop Setup - including: Assembly, Security, Internet set-up, Email, Printer, Data Transfer [as per your needs] | 1-3 hrs: £45-£85 |
| Home & small office networking, inc: sharing printers & files / set-up wireless printers [assuming your PCs are all in good working order of course] | 1-2hrs: £45-£65 |
| Parts replacement [when possible onsite] | 1 hr: £45 + parts |
| The above is a list of common services, for anything else please just ask for an estimate. We do not charge a full extra hour for a few minutes into the next hour. Don't worry, you will always find us to be more than fair and reasonable in all things! Please check our Medway / Gravesend Area Map for details of areas covered for onsite services. | |
<<< PARTS PRICES >>>
Parts used will be new unless the use of reclaimed parts has been specifically agreed.Supplied parts will usually be cheaper than, or equal to, the major high street PC stores.
[possibly excepting special deals/offers they may be running for a time]
<<< GUARANTEES >>>
HARDWARE: All supplied parts are guaranteed for 12 months unless otherwise stated.SOFTWARE: We guarantee that your computer will be in good working order immediately following our attention but we cannot offer any long-term guarantee for any software configuration. We will always offer lots of helpful advice on how you can avoid many PC problems - especially concerning Internet security.
<<< PAYMENT >>>
Payments can be made by cash, cheque (with valid guarantee card)or by credit / debit card through our Google Checkout or PayPal account.
No hidden charges ~ No VAT to be added ~ No fix: No fee!
